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常见问题

FAQs

关于设计订阅制、服务流程、交付周期与合作的常见疑问,中英对照整理。

Frequently asked questions about our design subscription, workflow, delivery timelines and collaboration, presented in Chinese and English.

我能提出多少设计需求都可以吗?

Can I submit as many design requests as I want?

没有限制。在订阅期内,您可以根据实际需求随时将任意数量的设计需求加入工作队列,我们会按队列顺序一一完成。

Absolutely, no limits. Add any number of design tasks to your queue as needed, and we'll tackle them one by one.

我的设计需求能够多快交付?

How promptly can I expect my designs to be delivered?

一般的设计需求我们会在两个工作日内完成。Banner 1–3 天,包装 2–5 天,海报 2–7 天,单页网页 5–10 天,Logo 与 IP 设计 5–20 天,完整 VI 设计 10–60 天。

Standard requests are fulfilled within two business days. Banners 1–3 days, packaging 2–5 days, posters 2–7 days, single-page websites 5–10 days, logos and IP design 5–20 days, full VI systems 10–60 days.

如果对设计方案不太满意怎么办?

What if I don't like the design?

我们会一直修改设计,直到您 100% 满意为止。订阅制下无修改次数上限。

We'll continue to revise the design until you're 100% satisfied. There is no cap on revisions under the subscription plan.

订阅制暂停功能怎么使用?

How does the pause feature work in subscription?

暂停后,您的剩余订阅时长会被保留,新需求进入时再恢复计费。比一次性退订更灵活。

Pausing preserves your remaining subscription length so you can resume later without losing paid time.

如果我只有一个请求项目怎么办?

What if I only have a single request?

您可以采用按项目付费制,或者订阅完成后使用暂停功能,避免为不需要的时长付费。

Use our pay-per-project model, or subscribe and pause after delivery so you only pay for active time.

如果我不喜欢这项服务,可以退款吗?

Are there any refunds if I don't like the service?

考虑到设计投入,如果当月已有执行项目,订阅费无法退还,但您可以随时取消下个月的订阅。

Because design work is labor-intensive, refunds are not available once work has started in a given month. You may cancel future months at any time.

你们如何管理项目?我们如何追踪任务进度?

How do you manage projects and track progress?

我们基于飞书搭建了一套业务管理系统,您可以实时查看任务队列、进度情况和订阅剩余时长。

We run on Feishu, giving you a real-time view of task queues, progress and remaining subscription time.

哪些设计类型适合订阅制?

Which design types suit the subscription plan?

订阅制最适合需要持续输出设计素材的团队:日常 Banner、海报、社交媒体配图、新品包装迭代、UI 改版、品牌增量物料等。一次性大项目(如全新 VI)更适合按项目付费制。

Subscriptions fit teams needing continuous output — daily banners, posters, social assets, packaging iterations, UI tweaks, brand extensions. One-off large projects (e.g. a brand-new VI) are better suited to the pay-per-project model.

还有其他问题? 🙋‍♂️
Other questions?
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